Return & Refund Policy

Overview
At True Thai Shop, we value our customers and are committed to providing high-quality products. Please review our Return & Refund Policy carefully before making a purchase, as return eligibility varies depending on the type of product.
By placing an order with us, you agree to the terms outlined below.
Food & Beverage Items
Due to food safety, hygiene, and health regulations, all food and beverage items are final sale and non-returnable.
We cannot accept returns or exchanges for food products once they have been shipped or delivered.
Exceptions may apply only if:
• The item arrived damaged
• The item is defective
• You received an incorrect item
In such cases, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and may offer a replacement or refund at our discretion.
Apparel & Non-Food Items
We accept returns or exchanges for apparel and non-food items within 14 days of delivery, subject to the following conditions:
• Items must be unworn, unwashed, and unused
• Items must be in original condition, with tags attached (if applicable)
• Items showing signs of wear, washing, or damage will not be accepted
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refunds, once approved, will be issued to the original payment method. For orders paid via non-refundable payment methods, refunds will be processed via an alternative method.

 

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• A brief description of the issue
• Clear photos of the item and packaging
Once reviewed, we will arrange a replacement, refund, or appropriate resolution.

How to Request a Return
To request a return or report an issue, please follow these steps:
1. Contact us at [your email address] within the applicable return window
2. Include your order number and reason for the request
3. Attach clear photos (if the item is damaged or incorrect)
4. Wait for our confirmation and return instructions before sending any item back
Unauthorized returns may not be accepted.
Contact Information
If you have any questions about this policy or need assistance with your order, please contact us:
Email: info@truethaishop.com
Business Name: True Thai Shop
We appreciate your understanding and thank you for supporting our small business.